Frequently Asked Questions

We have compiled together a series of answers to commonly asked questions.  If you can’t find the answer to your question below then please contact us.

Getting Started

No, we don’t send out paper information packs all the information about our project is shown on our website.  If you can’t find the answer to a particular question then please get in touch so we can answer your question personally.

A long time!  We started offering our service to schools around 2010 and are delighted to say that some of those first clients that started with us 10 years ago are still clients today!

No.  We offer a variety of Christmas products as part of our Christmas project. You can read about our full range of products on our website.

Our Christmas project includes: Mugs, Cards, Gift labels and Coasters.

Creating your drawings

If you have received your drawing templates (any requests made prior to or during the summer holidays will be sent the 1st week in September) you are ready to start your project.

  • Please keep the postal box/envelope that your templates arrived in, this contains a return checklist and is pre-labelled with the return address ready for you to send your artwork back in.
  • Distribute the drawing templates to all the children participating, we recommend running this as an in-class activity as more children are likely to take part.
  • Please read our artwork guidelines, which will be sent along with the drawing templates and can be given to teachers and parents to help advise them on how to create great designs.
  • Once you have collected all of the artwork you need to post this back to us for processing.

Please remember to include your “return slip” with all your drawing templates, this is for both the initial batch as well as any late orders.  If the ‘Return Slip’ gets misplaced then please return the templates with a piece of paper stating the Project ID and School Name.

Yes, that’s not a problem.  Every piece of artwork is given a unique reference number so the parents will just need to ensure they order from the correct reference.

The drawing templates are sent out in a pre-addressed box/envelope.  However if you have misplaced the box or envelope then the correct return address is:

School Fundraising Ltd / Little Acorns Art

11 March Place

Gatehouse Way

Aylesbury, Bucks

HP19 8UG

No, we ask that you arrange the postage of drawings back to us.  This gives you total control over how and when they are sent back to us (rather than having to prearrange a courier collection or require you to go to the post office etc).  However we do have some guidelines to help you send them back to us in the most efficient manner.

  •  If your drawing templates are over 2Kg in weight then it is likely that a courier will be the most inexpensive option for you.  We suggest you try one of the many online courier price comparison sites such as parcelmonkey.co.uk or interparcel.com
  • If your drawing templates are under 2Kg then Royal Mail is likely to price the low cost option to return the drawings to us.

If you have already submitted your templates and need to send in extra artwork, we can still process this for you. If you post in any extra templates, we will process these and add them to your project. Please remember to include a slip that contains your project number as well as school name so we can link late artwork to your project!  If the artwork is received before we have printed your order forms then we will add it to them before printing.  If the artwork is received after we have printed your order forms then you will receive an email informing once the additional artwork has been scanned.  You can then obtain that child’s PIN code (for ordering) from your online control panel.

We can accept a small number of late submissions, but we would ask that ideally, you send back all your drawings in one batch as this helps speed up the process and limits the chance of templates being lost in the post.